Home / Services / Managed Support Services / IBM i Support

IBM i Support Services

Life’s highly skilled and accredited technical support team provide you with a responsive, professional IBM i support service.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications. This lets you access all the expertise you need in one phone call – not just for your IBM i, but for your whole environment.

IBM i doesn’t operate in isolation, so our support services don’t either!

Flexible Support

Your contract gives you access to technical support during UK office hours, with round-the-clock support available for enhanced contracts and systems-down cases. Our engineers deliver support by phone, email or remote dial in, and can also provide on-site services if needed.

You can select a fixed-price annual support contract and out-source all your IBM i support to us, or we can work in tandem with your own support team to deliver a seamless service to your customers. We also offer call-off contracts where units can be used for technical support or combined with our other services for maximum flexibility.

All our support services are available to you regardless of the IBM i model you are using.

There are many organisations that have stable environments running on older hardware; including models that IBM no longer supports. While there are benefits to using the latest technologies, you may not be in a position to upgrade – or you simply might not want to at the moment. We can support you on your existing platform and keep your legacy system working for as long as you wish to remain on it.

And, should you decide to upgrade, we can help you do this too!

Learn more:

+44 (0)1625 547979

Mon-Fri 9am to 5.30pm
(except bank holidays)

24/7 support
(available on request)

IBM Global Financing

IBM Global Financing (IGF) helps you acquire the IT solutions that your business needs in the most cost-effective and strategic way possible. With LifeIT, IBM Global Financing (IGF) helps you acquire the IT solutions that your business needs in the most cost-effective and strategic way possible.

Choose from a variety of financing options to address your unique solution requirements and help manage your cash flow and assets.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

IBM Premier Business Partner
Lenovo
InterForm
Microsoft
Maxava
NetApp
Mellanox Technologies
Enforcive
Veeam
VMware
CTERA