Life IT (www.lifeit.co.uk/infrastructure/system-i/system-i-os-upgrade-service) provide technical support for IBM’s i system as well as other IBM and Microsoft systems. We are a well-established organisation providing high quality support from a team of experts with offices in the North and the South. So what can Life IT provide?
IBM i OS Upgrade Service
To take advantage of the latest features & functions and keep your system fully supported Life's IBM i OS upgrade service offers a fully inclusive, co-ordinated solution which is geared to ensuring the success of the upgrade without disrupting your business. It's a service that draws on the wealth of experience and expertise that comes from undertaking such projects on a daily basis.
End of support for IBM i 6.1 and 6.1.1
V6R1 was launched in March 2008 and IBM announced that IBM i 6.1 and 6.1.1 normal support ended on the 30th September 2015. For those customers still on 6.1 or 6.1.1 then it’s time to upgrade to version 7 and take advantage of some of the significant new security features.
V7R1 became available in April 2010, and V7R2 has been out since April 2014. To upgrade to V7R1 or V7R2 from V6 does not require the lengthy program conversion that was a requirement when upgrading from V5R4.
If you decide to stay on 6.1 then support is still available with Service Extension which is an extra fee in addition to your IBM Software Maintenance support (SWMA). Even with Service Extension, there are no more PTFs for V6R1 and support is on a best effort basis.
Upgrade Offering
We can offer to test the upgrade process on one of our servers running V7R1 or V7R2, and make the server available to your users for application testing. Once testing is complete we fully document an implementation plan of what we'll do & how long it will take.
Service Extension for IBM i 6.1

Product and Version Type of Service Extension Extenstion Dates
IBM i 6.1 / 6.1.1 Combined Usage, Known Defect and New Defect 8x5 with Sev 1s 24 x 7 Start 1/10/2015End 30/09/2015

The Service Extension for 6.1, when added to the customer’s IBM i Software Maintenance coverage, provides:

  • Basic usage and problem rediscovery support for specified out of service product releases.
  • New and known defect report
  • Voice and electronic remote technical support –8x5 with 24x7 for Severity 1 only.

An upgrade to the most recent cumulative fix or PTF level may be required for problem resolution.
For more information please call us and speak to one of our experts on 01625 547979 or alternatively you can email us describing your requirements at info@lifeit.co.uk.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

IBM Premier Business Partner
Lenovo
InterForm
Microsoft
Maxava
NetApp
Mellanox Technologies
Enforcive
Veeam
VMware
CTERA