Your AS/400, IBM i or iSeries server is an important piece of kit that your business simply couldn’t function without. For this reason, proper support is essential.
You may have a skilled IT team on-site, but to ensure every aspect is covered, nothing beats expert support from an IBM Premier Business Partner such as Life IT.
Life IT (www.lifeit.co.uk) are well-established providers of support services and bespoke application solutions for all AS/400, IBM i and iSeries environments. Here are just a few of the ways their comprehensive support services can help you.
Work outside of office hours? Support’s still just a phone call away
In this modern, global business world, not everyone can restrict their working hours to the traditional 9-to-5. If you work outside standard office hours, you should expect your AS/400 support supplier to do the same. Life IT can provide 24/7 support if you need it – so no matter what time of day it is, help is just a phone call away.
Flexible AS/400 support packages to suit you
Every business’s support needs are different, and depend upon a number of factors, such as the hardware you’re running, your operating system, the applications you use and the skills and experience of your own IT team. Whether you need someone to manage all aspects of your AS/400 support or just back-up for your team, Life IT can help. They can talk your engineers through the necessary procedures and processes, or dial in remotely to perform support tasks.
AS/400 support no matter how old your hardware
If you’re running an older AS/400 server but it is stable and performing well, you may have decided you don’t need to upgrade just yet. But beware – IBM only support iSeries hardware for a finite period of time, so if something goes wrong you may not be able to rely on the “official” channels of support. But don’t panic – AS/400 experts such as Life IT continue to offer support even on hardware that’s been retired.
Decided it’s time to upgrade? Help is at hand
Eventually, there will come a time when what was cutting edge just doesn’t cut it. A good IT support service will help you upgrade to newer, more powerful hardware. Life IT can perform these upgrades outside of office hours, keeping downtime to an absolute minimum.
When it comes to AS/400 support, this is just a tip of the iceberg of what Life IT can do for you. From bespoke application development to complete system installation, from OS upgrades to system healthchecks, whatever you need for your IBM i environment, they can deliver.
Find out more about Life IT’s AS/400 flexible support packages and services at http://www.lifeit.co.uk/infrastructure/system-i/system-i-support/.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

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