There are several reasons why the IBM Power IBM i server is still one of the most popular range of servers in the world. It’s powerful, reliable, flexible, and has a distinguished lineage tracing back to the renowned AS400 range.
Life IT (www.lifeit.co.uk) are expert providers of a wide range of IT services, including IBM Power Systems support. Here’s their quick overview of IBM Power Systems and their professional support services...
What are IBM Power Systems?
Power Systems is the name of IBM’s line of Power Architecture servers. These days, the types available are based on the previous IBM i and IBM p models, but they’re still commonly referred to using their previous names: AS400, iSeries, RS/6000 & pSeries.
How do I choose the right IBM Power Systems server?
If you’re not sure which IBM Power Systems server is right for you, speak to an expert such as Life IT. Based on your requirements they’ll size and configure an environment that’s tailored to suit your business.
If I choose IBM Power Systems servers, how do I ensure they run smoothly?
First of all, ensure your server is installed by knowledgeable experts such as Life IT. And once you’re up and running, ensure you have a robust support plan in place.
Do I only need support when things go wrong?
Not necessarily. Of course, you’ll want to have access to knowledgeable technicians should something go awry, but it’s also recommended to run regular health checks on your server and to apply the latest PTF’s regularly. This way, you may be able to spot potential issues before they develop into real problems and take full advantage of new functionality.
I have a heavily complex, customised set-up. Who can I trust to provide AS400 support for it?
As IBM Premier Business Partners, Life IT are genuine experts when it comes to AS400 support. They know the hardware and software inside out, so no matter how complex your installation is they’ll be able to find, diagnose and repair any issues.
I am running an older AS400 and OS that’s no longer officially supported by IBM. Can I still get support for it?
You can with Life IT. They’re happy to provide their AS400 support services on legacy hardware and un supported versions of the operating system for as long as you need it. And once you decide it’s finally time to upgrade to the latest IBM Power Systems hardware and software, they can help with that too...
Find out more about Life IT’s wide range of AS400 support services – and their bespoke application development solutions for AS400 – at Managed Support Services.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

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