AS400 support: Servers based on IBM’s AS400 infrastructure are among the most commonly used by businesses across the globe. Although IBM i and IBM Power Systems have officially superseded the AS400 range, these servers are still often referred to by the AS400 name as it’s become a byword for quality, reliability and performance.

However, it’s inevitable that such a powerful server will need expert support from time to time, and this is where Life IT (www.lifeit.co.uk) comes in. They’ve been providing AS400 support UK-wide for years – meaning they know its structure and capabilities inside-out. Here are just a few of the many benefits of a service contract from a supplier such as Life IT...

Knowledgeable As400 support on all aspects
Maintaining a server needs more than just knowing the hardware. To ensure the smooth running of your AS400 setup, you’ll need to ensure your operating systems and applications are installed and running properly. Any errors could be disastrous – and diagnosing potential issues can require expert knowledge.
Whether you need support on AS400 hardware, advice on operating systems or development of bespoke applications, Life IT can help. They’ll do more than provide support for your IBM i hardware – they’ll service your entire server environment.

AS400 Support for models old and new
IT never stands still, and new technology races ahead at a breakneck pace. However, not everyone has the inclination or funds to upgrade to the latest machines. If you’re running older AS400 hardware, you’ll need an experienced service provider with knowledge of your specific model – such as Life IT. 
And when you decide it’s time to upgrade your AS400 server to the latest IBM Power Systems technology, you’ll need to ensure the process is as smooth and fast as possible. Remember, every second your server remains offline loses money. Life IT will make your upgrade easy, not only advising on the right hardware, but also installing the server environment and providing user training as required.

Flexible server support when you need it, how you need it
The level of AS400 support you require is dependent on your business needs. Office hours support may be perfectly adequate. Or you may need access to your support team 24/7. A good service provider will advise you on the best, most cost-effective service package for your needs.

Life IT offers a range of flexible support contacts to ensure you’re getting the optimum level of AS400 server support. Their standard package includes office hours support, while their enhanced contract gives your round-the-clock support by phone, email or remote dialling.

For more information on Life IT’s UK-wide support services for IBM’s AS400, IBM i and Power Server systems, including their flexible service contracts and bespoke application development, visit www.lifeit.co.uk/infrastructure/system-i/.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

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