IBM i is a well-known and widely used IBM system found in businesses worldwide. Whilst it is renowned for reliability there are always those times when things could be working more efficiently for your business or upgrading to keep up-to-date with IBM or integrating with your other in-house systems. Life IT (www.lifeit.co.uk) are on hand for all these services and more besides.
One IT engineer fits all!
With many years’ experience and a team of technicians who just love the challenges of integrating and improving the efficiency of systems within a variety of environments, Life IT are well equipped to support your IT requirements. Whilst we are specialists in the support of IBM i, at Life IT our services go beyond IBM technology. Our range of skills and depth of knowledge and experience allows us to support all your IT platforms, applications and hardware, so you only have to contact one IT engineer to help you with all your IT questions.
Choosing your level of IBM i support
At Life IT we recognise that different operations require a variable amount of IT support, depending on the demand on IT within the company, the level of your in-house IT and the complexity of your set up. That is why we have devised a selection of support packages for you to choose from. You can select ‘Technical Support’ for basic support during office hours, or we also offer ‘enhanced contracts’ and ‘systems down’ support which give you peace of mind by providing round the clock availability. Our engineers will provide advice over the phone, by email or remote dial in or obviously visit your site if required.
Life IT also offer a fixed price annual support contract enabling your company to outsource all IBM i Support or alternatively we can work in tandem with your own IT team.
Call off contracts offer maximum flexibility, but whatever your requirements we can provide you with a support service and contract to suit your specific IT systems and demands.
Of course Life IT can also assist with any system upgrades, but if you are running a legacy system we will support that too until the time is right for your business to move onto the next version.
To discuss your particular IT system support requirements please contact us on 01625 547979 or you can email us firstname.lastname@example.org and we will be able to advise you on the best package to suit your business operation.
What others say about us
“Having migrated from IBM Domino to Microsoft Office 360 (Business Cloud), we are delighted with the results – and have 1000 happy internal customers who much prefer Outlook to Domino. Life IT were flexible, fair and supportive when schedules had to change due to other Gurit projects. We had direct access to engineers and technical staff and a dedicated team who were easy to work with. The whole project was done in a very friendly environment and I would definitely recommend Life IT for these sorts of migration projects.”
Global IT Services Manager — Gurit Services AG
“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.
Head of Technical Services—HCSS
“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”
Head of IT—Polyflor
“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’
Head of IT Development—DLR
“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”
IT Service Delivery Manager
“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”
Head of IT—Center Parcs
“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.
Senior IS Manager—Bentley Motors
From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.
So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.
The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.
We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.
Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.