IBM Domino and IBM Lotus Notes have revolutionised the way many of us work. With its unparalleled collaborative and communication tools, it’s never been easier to work remotely with colleagues, clients and contractors across the globe.
That is, as long as it’s working...
Don’t get us wrong. IBM Domino is an incredibly reliable platform. But no system is completely infallible, and if you’re working on an important project or right on deadline, it’s imperative that your Domino environment stays up, running and connected.
A great way to ensure downtime is kept to a minimum is by taking advantage of the services of a well-established IBM Domino support expert, such as Life IT (www.lifeit.co.uk/infrastructure/domino/domino-support). They operate UK-wide, ensuring businesses keep working and communicating – and fixing any problems with minimum fuss and hassle.
Here’s what Life IT’s skilled Domino support team could do for you:
Domino system monitoring – catch issues before they become problems
Your servers are constantly monitored, and any issues that arise are flagged you by Life IT’s team of experts. They’ll advise the best course of action to resolve the issue before it causes real problems for you. System availability and performance are monitored, with automated reports produced and issues resolved remotely.
No Domino problem too complex
Thanks to the breadth and depth of Life IT’s Domino knowledge, their support team can deal with the most complex of IBM Domino-related issues. Whether you require Domino application, operational or technical support, Life IT can deliver.
Domino support as and when you need it
Life IT’s standard Domino support package covers you during standard office hours. Of course, these days not everyone sticks to a 9am to 5.30pm working day – especially when collaborating with colleagues overseas in different time zones. Don’t worry – 24/7 Domino and Lotus Notes support is also available on request.
IBM-approved Domino support
It’s worth knowing that Life IT are IBM Premier Business Partners – so you can rest assured you’re in safe hands, with a high-quality support service and a team who knows what to do and the best way to do it.
Plus programming services...
If you decide you need to tailor your Domino applications to suit your needs, extending the functionality of existing applications or even creating bespoke solutions from scratch, Life IT’s Domino programming gurus can also help develop the ideal solution.
With high-quality Domino support from Life IT, you’ll keep working, collaborating and communicating – no matter what. Find out more at www.lifeit.co.uk/infrastructure/domino/domino-support.

What others say about us

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

IBM Premier Business Partner
Lenovo
InterForm
Microsoft
Maxava
NetApp
Mellanox Technologies
Enforcive
Veeam
VMware
CTERA