1. Do I need to register to get the beta version of v12?  

If you are an existing customer, you are entitled to v12 beta automatically. Please contact us for more info   

2. How can I submit feedback on the beta and how would HCL handle my feedback?  

Please submit your feedback via our beta forum here.  

We will review all the feedback and respond as soon as we can. Note that not all feedback will be implemented into the product; the final decision depends on various factors. However, we will ensure every comment is heard and being taken into consideration.  

3. Do I need to register for the beta forum to provide feedback? 
 
If you have not created an account on HCL Partner Connect website, you will need to register for access. It will take around 1 business day to get approval. Once the registration is approved, you can access the beta forum. The account will be used for accessing any beta forum in the future. For customers who already have an account, you can log in and access the forum directly. 

4. If I am not a current customer, can I be a part of the beta?

Currently, the Domino v12 beta is only open to existing customers. If you would like to try Domino, please contact us to get access to the trial version of Domino v11.  

5. What is the difference between a beta and trial?  

A beta is considered as an early access program to our latest version which is not available to the public. The goal of setting up beta is to collect concrete feedback from users so that we make improvements and bring the best experience when the features go live.   

A trial is offered to potential customers who haven’t tried our software before and expressed interest in purchasing the software.  

6. What is the difference between HCL Domino Early Access Program and the beta? If I have already registered for the Early Access Program, should I try the beta too?

The Early Access Program (EAP) is intended to give users a preview of features that are considered for HCL Domino v12. It is feature-driven and iterative, meaning new iterations (code drops) will be made available as soon as they are declared ready for testing by our development team. In the EAP, you are usually be able to test only one or a few features.  

The beta is a full-scale preview of features and functionalities considered for HCL Domino v12. Various components including Domino, Notes and Traveler will be offered.  

With this beta release for v12, the EAP will be suspended until the official launch of HCL Domino v12.

For more information, don't hesitate to get in touch.

What others say about us

“Having migrated from IBM Domino to Microsoft Office 360 (Business Cloud), we are delighted with the results – and have 1000 happy internal customers who much prefer Outlook to Domino. Life IT were flexible, fair and supportive when schedules had to change due to other Gurit projects.  We had direct access to engineers and technical staff and a dedicated team who were easy to work with.  The whole project was done in a very friendly environment and I would definitely recommend Life IT for these sorts of migration projects.”

Henrikki Häkkänen,
Global IT Services Manager — Gurit Services AG

“Without the professional and expert support of Life IT, we wouldn’t have had the quality product we now have. They gently but insistently pushed the boundaries of our assumptions during the analysis phase, getting us to challenge our mind-sets and think outside the box. They then worked seamlessly as part of our team and delivered to time and to budget – no mean feat”.

James Hacking
Head of Technical Services—HCSS

“As we’d already invested significantly in Lotus Notes and Domino, a solution that built on our existing investment and skills was ideal. Life IT understood what was important to us and delivered a solution that met our needs. We’ve already seen the number of ‘distress calls’ to the sales office reduce as our sales managers can easily access customer data off line wherever they are and we’ve had positive feedback all round about the ability to update their call reports instantly on the road.”

Colin Mosley
Head of IT—Polyflor

“The Life IT solution has provided us with a significant reduction in support and maintenance costs and is an easy to use, more resilient and more easily maintainable system. As a business that handles thousands of transactions a day from 12 different own brand or white label websites it was vital that the whole process was seamless and, with the renewal of the support and maintenance contract from our existing supplier looming, it was also vital that the project came in on deadline. Life IT achieved this and more as they provided us with additional MI functionality and supported our staff whilst transferring their skills.’

Andrew Kirkham
Head of IT Development—DLR

“Life IT are doing a great job providing a very professional and efficient service. They are almost silently efficient and just get things done – only escalating issues when necessary. Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. So from an AS400 perspective I have very little to worry about.”

John Geary
IT Service Delivery Manager

“After the restructure I was left with a critical resource gap which quickly needed filling, having worked with Life IT before I gave them a call. Their response was swift and efficient. They now work as a virtual Center Parcs help desk team providing a strength and depth of support. Their flexible working based on a time bank system is real value for money. So not only do I get an expert and efficient service, I have reduced my resource costs!”

Kerry Moakes
Head of IT—Center Parcs

“We wanted flexible support to ensure 24/7 cover and Life IT worked with us to deliver this. Life IT has become integrated into the Bentley way of working and their role has expanded into looking at the technical side of the application as well as the support. “Our relationship has been built up over a significant period of time and both sides have worked hard to develop a supplier/customer relationship that can be used as a model throughout Bentley. We are now in the position where we have a pro-active partnership, Life IT are treated as part of Bentley, and that is a credit to them”.

Chris Sayers
Senior IS Manager—Bentley Motors

Support options

From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

So we offer a wide range of technical support services including IBM i, System P, Domino and SQL Server, to proactively monitor the availability and performance of your systems within a fixed price contract.

The key to our Application Support is that it’s ‘tailored’ to your exact requirements, with the flexibility to increase the resources and hours of cover as required.

With a Life support contract, you have access to a multi-skilled team with hardware, operating system and application skills as well as the latest IBM i certifications.

We provide any combination of application, operational and technical support, no matter how current your environment is and no matter how long support is projected for.

Life IT offer bespoke managed Microsoft SQL Server support services which are tailored to our customer’s requirements to ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.

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